PROCESSING & HANDLING TIME
- Feel Beauty will take up to 24 hours to 72 hours to prepare for the shipments.
Orders may delay during weekends and Holiday seasons.
Customers who make excessive returns (3-6) within a short period of time (1-3 months), will receive a warning notice and their account will be terminated. We track all returns made by customers and as these returns cause us significant loss (pre-paid return labels and refunds), we will no longer participate in doing business with such customers.
General Return Policy:
Our company ensures customer satisfaction. When a return is being initiated, we will send you a prepaid shipping label via e-mail to use when returning the item.
-All returns need to be processed within 14 days of delivery date. Unfortunately, we cannot accept any returns after 14 days as our inventory changes after two weeks.
-To be eligible for a return, your item must be unused and in the same condition that was originally received. Your item must be in its original packaging.
- All cosmetics, jewelry, clearance, Fashion Items and final sale items are final sale and cannot be returned
- SUPER SALE UNITS (banner advertised on the homepage), $9.99 WIGS (CLEARANCE) Sale/Clearance Items & Buy One Get One Free Items are not refundable.
- Hair & Skincare ProductsTo return hair & skincare products it must be
-packaging must be sealed, and not torn if that applies to your product
-in the condition, it has arrived in
-tag is still attached if applicable
- Appliances and Tools
-in its original packaging and content
-tag is still attached if applicable
- Hair/Wig Return Guidelines
Any hair or wigs that follow these conditions are not eligible for return and will be sent back at your own cost and expense.
-Any wig that has been damaged in its condition, that’s no longer valid to sell
-Any wig that is missing the box or it’s outside packaging
-Any wig that has been altered, cut, or dyed in any way
-Tag(s) are not attached
-Any hair piece that has been damaged in its condition, that’s no longer valid to sell
-Any hair piece that is missing it’s packaging
-Any hair piece that has been altered, cut, or dyed in any way
-Any hair piece that has been personally used
-Tag(s) are not attached
- Any product that is used, altered, dyed and damaged by customers, missing pieces, and missing packaging materials cannot be returned.
- There is no exchange only refund.
- Refund will be provided after item/ items have been sent out using the pre-paid return label that is emailed to you by our company. We can track if there is an attempt to return it by checking the tracking number of the return label we have sent. Once we have received the return item/items, we will refund immediately. You have 14 days from the date you receive the return label to send out the item. After that time, your return request case will be closed and we will no longer accept the item.
- The amount that will be refunded/provided store credit for will be the price that was paid for the unit after discounts were applied. Any extra charges such as shipping will not be refunded.
- Any claims for damaged defected, wrong, or missing items must be submitted within 7 days from delivery date.
- Wrong item request must be accompanied by photo evidence of the unit and the invoice sent. We can confirm if an item is missing or was sent wrong by checking our inventory. Once it is confirmed, we will send out a pre-paid return label to send back the unit and you will be refunded or sent the correct unit after we have received notification that the wrong unit has been sent out for return.
- Damaged items must also be accompanied by photo evidence. Once it is confirmed, we will send out a pre-paid return label to send back the unit and you will be refunded after we have received notification that the unit has been sent out.
- Products that are not eligible for return will be sent back at your own cost and expense:
Any product not purchased from Shopfeelbeauty.com
Any product that is returned without its original packaging, and accessories including the box (if that applies), inside packaging, and all other items that originally came with the product.
Any product that appears to show physical damage and/or has been used.
To place a return request:
1. You can send requests by emailing firstname.lastname@example.org for Shopfeelbeauty orders and in the subject line mention "RETURNS- (Name used on the account) and your order number" (Please make sure you are referring to the order number and not the shipping number)
2. Our live chat agents are available Monday -Friday 10 AM- 5 PM. You can send in a return request to our agents through the chat option.
3. If the CHAT option is not available, click the SUPPORT tab on the bottom of the screen on the website, fill in the information and for "DEPARTMENT" choose "Return Order" and submit your request.
We will try to resolve all requests within 1-3 business days.
Thank you for Shopping with us!
- Return Address:
To return the item you purchased, please mail it to below address:
Attn to: Online Team
Feel Beauty Supply
- 168-15 Jamaica Ave, Jamaica NY 11432
- E-mail : email@example.com
- Phone : 929-354-0274
*Please note returns only apply to online orders.
- Shopfeelbeauty and our offline stores are different divisions, any returns from offline stores will not be accepted.
Customers may request to cancel the order or a shipping address change or shipping method change. Although we cannot edit orders after they have been placed, we can make manual changes (changing the address in our UPS/USPS label making programs) Changes can only be made to the order while it is in PROCESSING STATE. If the order is COMPLETE, we cannot make any changes and most likely has already been shipped out and in transit. Orders already shipped from our warehouse cannot be canceled.
To make changes, contact us at (929) 354 - 0274 during hours of operation (Mon- Fri , 10AM- 5PM EST.) PLEASE BE AWARE, WE PROCESS AND SHIP WITHIN 1-2 BUSINESS DAYS, CHANGES NEED TO BE REQUESTED AS SOON AS POSSIBLE AND BEFORE 5 PM EST OF THAT BUSINESS DAY.
Please have your order number and name ready for better assistance. If your call is not answered, leave a voice message with your name and order number and information about the change you want to make to your order and we will make the necessary changes.
If there is a change requested after the order is complete, already shipped out and in transit, we will charge an intercept fee of $15.90. SHOPFEELBEAUTY reserves the right to charge customers as needed to cover the full amount that is due for any changes made after the order is completed that is owed to SHOPFEELBEAUTY. If payment is declined, there will be no changes made and your order will be sent out as is (you will be informed and will be held responsible for shipment after it is sent out). When you request the above-mentioned condition, you are agreeing to these terms and hereby forfeit any right to dispute said shipment if above conditions are not met.
When uploading a photo on Instagram, it is recommended that you include “#feelbeautysupply” on the description that is relevant to our brand.
Any images that are uploaded to our Instagram column must be assessed before being uploaded by our website administrator. Once approved, the image will be uploaded and featured on our website. If you wish to delete your photo from our column, all requests must be sent to our contact mail: firstname.lastname@example.org