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Terms of Use

PROCESSING & HANDLING TIME

Feel Beauty will take up to 24 hours to 72 hours to prepare for the shipments.
Orders may delay during weekends and Holiday seasons.

 

RETURN POLICY

General Return Policy:

Our company ensures hassle-free exchange and returns. When a return or exchange is being initiated, we will send you a prepaid shipping label via e-mail to use when returning the item.

-All returns need to be processed within 14 days of delivery date. Unfortunately, we cannot accept any returns or exchanges after 14 days as our inventory changes after two weeks.

-To be eligible for a return, your item must be unused and in the same condition that was originally received. Your item must be in its original packaging.

- All cosmetics, jewelry, clearance, Fashion Items and final sale items are final sale and cannot be returned

- Sale/Clearance Items & Buy One Get One Free Items are not refundable.

- Hair & Skincare ProductsTo return hair & skincare products it must be
     -unused
     -packaging must be sealed, and not torn if that applies to your product
     -in the condition, it has arrived in
     -tag is still attached if applicable
- Appliances and Tools
     -unused
     -in its original packaging and content
     -tag is still attached if applicable
- Hair/Wig Return Guidelines
Any hair or wigs that follow these conditions are not eligible for return and will be sent back at your own cost and expense.

-Wigs
     -Any wig that has been damaged in its condition, that’s no longer valid to sell
     -Any wig that is missing the box or it’s outside packaging
     -Any wig that has been altered, cut, or dyed in any way
     -Tag(s) are not attached
-Hair
     -Any hair piece that has been damaged in its condition, that’s no longer valid to sell
     -Any hair piece that is missing it’s packaging
     -Any hair piece that has been altered, cut, or dyed in any way
     -Any hair piece that has been personally used
     -Tag(s) are not attached

- Any product that is used, altered, dyed and damaged by customers, missing pieces, and missing packaging materials cannot be returned.

- There is no exchange only refund/ store credit.

Refund/store credit will be provided after item/ items have been sent out using the pre-paid return label sent by our company. We can track if there is an attempt to return it by checking the tracking number of the return label we have sent. Regardless of whether we receive the package or not, as long as there has been an attempt at sending out the unit and has been scanned at the mailing facility, we will refund immediately. You have 14 days from the date you receive the return label to send out the item. After that time, your return request case will be closed. 

- The amount that will be refunded/provided store credit for will be the price that was paid for the unit after discounts were applied. Any extra charges such as shipping and taxes will not be refunded.

- Any claims for damaged defected, wrong, or missing items must be submitted within 14 days from delivery date.

- Wrong item request must be accompanied by photo evidence of the unit and the invoice sent. We can confirm if an item is missing or was sent wrong by checking our inventory. Once it is confirmed, we will send out a pre-paid return label to send back the unit and you will be refunded or sent the correct unit after we have received notification that the wrong unit has been sent out for return.

- Damaged items must also be accompanied by photo evidence. Once it is confirmed, we will send out a pre-paid return label to send back the unit and you will be refunded after we have received notification that the unit has been sent out.

- Products that are not eligible for return will be sent back at your own cost and expense:
Any product not purchased from Shopfeelbeauty.com
Any product that is returned without its original packaging, and accessories including the box (if that applies), inside packaging, and all other items that originally came with the product.
Any product that appears to show physical damage and/or has been used.

To place a return request:
1. You can send requests by emailing sales@shopfeelbeauty.com for Shopfeelbeauty orders and in the subject line mention "RETURNS- (Name used on the account) and your order number" (Please make sure you are referring to the order number and not the shipping number)

2. Our live chat agents are available Monday -Friday 10 AM- 5 PM. You can send in a return request to our agents through the chat option.

3. If the CHAT option is not available, click the SUPPORT tab on the bottom of the screen on the website, fill in the information and for "DEPARTMENT" choose "Return Order" and submit your request.

We will try to resolve all requests within 1-3 business days.
Thank you for Shopping with us!



SHIPPING

Return Address:
To return the item you purchased, please mail it to below address:
Attn to: Online Team
E-mail : sales@shopfeelbeauty.com
Phone : 929-354-0274
Feel Beauty Supply
168-15 Jamaica Ave, Jamaica NY 11432


*Please note returns only apply to online orders. 
Shopfeelbeauty and our offline stores are different divisions, so
any returns from offline stores will not be accepted.




INSTAGRAM PHOTO TERMS OF USE

When uploading a photo on Instagram, it is recommended that you include “#feelbeautysupply” on the description that is relevant to our brand.
Any images that are uploaded on our Instagram column must be assessed before being uploaded by our website administrator. Once approved, the image will be uploaded and featured on our website. If you wish to delete your photo from our column, all requests must be sent to our contact mail: sales@shopfeelbeauty.com